Home > Municipal life > MHO


Share on

HLM in Québec:

HLM’s are low-income housing for low-income households. The Québec Government owns 62,000 low-income housing units and manages 553 housing offices across the province of Québec.

In addition to the financial contribution of the tenants by their rent, the HLMs are financed by the three levels of government: federal, provincial and municipal.

The cost of rent is set according to the Regulation on rental conditions of HLM. It provides that households pay 25% of their total income. This amount includes heating costs. However, fees are added to cover the cost of electricity, parking, etc.

Cost Allocation:

The total annual cost of public housing is close to $ 500 million, 42% of which is paid by tenants. The rest is divided among the three levels of government. The distribution of the annual budget deficit is 90% by the (SHQ) Société d'habitation du Québec and 10% by the City of La Malbaie.

A Regulation on the allocation of HLM sets out the eligibility requirements for a HLM and the criteria for selecting tenants.

HLM Categories

There are three categories of HLM:

The HLM reserved for families (people under 65);

The HLM for people over 65, but it is common for the MHO to lower the age to 60 or even 50;

The category C HQ for a special clientele, is adapted housing and, in some cases, with services.

Housing Boards are non-profit organizations with a Board of Directors (BOD) composed of three or five delegates from the city served, two persons appointed by the Minister responsible for Housing and two tenant representatives, elected by the tenants. HLM management is handled by the SHQ.

Community life is encouraged in public housing. When tenants organize themselves into associations, the offices pay them an operating subsidy and give them access to premises where possible. In addition, there are resident advisory committees (RACs) that provide a forum for exchange and consultation between a board and tenants on all matters that concern them.


The Municipal Housing Office is a public non-profit organization. The main mission of an MHO is to administer and develop housing for low-income individuals and families. In addition to managing public housing, it administers private rent supplement programs and can also develop and manage buildings under other social housing programs such as Accès Logis and Affordable Housing.

The Board of Directors of an MHO:

The Board of Directors (CA) of an MHO is composed of a fixed number of 7 persons or, exceptionally, of 9 persons in bigger cities. It consists of three or five delegates from the cities served, two persons appointed by the Minister responsible for housing and two tenant representatives elected by the tenants.

The CA administers the budgets, manages the staff and adopts the different local policies. HLM management is standardized by the SHQ.

MHO Board of Directors:

3 persons designated by the city;

2 tenants elected by the tenants;

2 socio-economic representatives appointed by the Minister of Housing

Management’s Role:

The director of the MHO is not a member of the board of directors. He is an employee of the office. As the lead manager, he attends board meetings to convey information. He holds observer status in discussions and debates. The director is directly responsible for maintenance and tenant services.

Tenant Involvement:

Since 2002, tenants can get involved democratically in the management of their HLM and their living environment. The law of the SHQ provides for: the right to group together within a tenant association for one or more buildings; the requirement for the board to have a resident advisory committee (RAC) composed of tenants' associations recognized by the board; the right to elect two tenants to the board of directors of the board. These three levels of representation of tenants allow them to express their collective voice as residents regarding the management policies of the office and also to organize activities to improve their living environment.


The landlord forms a selection committee composed of at least 3 members:

A representative of the lessor designated by vote of the members of its board of directors;

A tenant representative, elected by all low-rental housing tenants of the landlord;

A representative of the socio-economic groups designated by vote of the members of the lessor's board of directors from among the members of the socio-economic groups of the territory.

The term of office of the members of the committee is not more than 3 years and is renewable.

The committee's mandate is to provide the landlord with its opinion regarding the eligibility of applicants and the classification of eligible persons.

The opinions of the committee are formulated by a majority of votes.

The committee member undertakes in writing to honestly and impartially fulfill his mandate and to disclose to all but the landlord the content of the committee's proceedings.

Any vacancy occurring on the committee shall be filled in accordance with the method of appointment provided for the member to be replaced.

MHO of La Malbaie:

In the case of the MHO of La Malbaie, there are three categories of housing that are offered to the population:

Category A - Seniors Housing (50 years and over);

Category B - Family housing;

Category C for a special clientele, these are adapted housing.

The MHO of La Malbaie manages fifty-six dwellings:

Villa La Joie :

Twenty-five housing for the elderly (Résidence Le Ridant & Villa La Joie); 

Résidence Le Ridant :

Thirty housing units for families (Habitations Kane);


Procedures for Applying for Housing

To apply for low-cost housing, you must complete the RENTAL APPLICATION FORM AND AUTONOMY QUESTIONNAIRE, sign it, and retransmit us.

This form must be accompanied by a photocopy of the following document:

Proof of your income and, if applicable, proof of the income of any person in your household, for the previous year of the application.

The document accepted into evidence being the following:

Notices of contributions received from the Québec Ministry of Revenue and Revenue Canada for the previous year of your application;

For seniors applications, you require proof of your residency on the territory of the City of La Malbaie for a period of at least twelve consecutive months during the last twenty-four months.

For family applications, proof of your residency on the territory of the Charlevoix and Charlevoix-Est MRCs for a period of at least 12 consecutive months during the last twenty-four months.

The documents accepted into evidence being the following:

Lease from your current place of residence;

Lease for each of your places of residence covering the indicated period of the last 24 months.


Mr. Sylvain Maltais, Director

MHO from La Malbaie

8-545 De Comporté Boulevard

La Malbaie QC

G5A 1M7

Phone: 418.665.4966

Fax: 418.202.4966


Office hours are Friday from 13:00 to 16:00.