City Infrastructure and Environment
Below is a list of events or situations for which you should contact the Public Works Department.
Requests regarding a breakage to property caused by:
A backflow of water
Query regarding a service:
Location of service entrance
Service entrance closure
Opening of service entrance
Location of water mains
Location of sewer pipes
Quality of drinking water
Repair of a lamppost
Connections: water and sewer
Breakage of a fire hydrant
Breakage of a water pipe
Damage to public roads
Maintenance of sidewalks and traffic lanes
Normal office hours: Monday to Friday, 8:30 am to 4:00 pm
Emergencies and Weekend: (418) 665-3747
Aqueduct and Sewer:
The owner is responsible for the maintenance and repair of the water pipes from the inside of his property to the water shutoff valve. The latter is located between the building and the City's main water main, inside a service box for which the owner is responsible.
The owner is responsible for the sanitary sewer and storm sewer, from inside the building to the main pipe under the street.
Closure and Reopening of the Water Service:
Are you doing major renovations and temporarily interrupting the water supply to your property?
Call the City at least 48 hours in advance. This will enable the city to check the status of your service box where your water inlet is located.
Connection or Disconnection of the Water Service:
Do you plan to connect a new water service or disconnect an existing one? Call the City at least 48 hours in advance to make sure the work is done at the desired time.
If you hear a hissing sound like an open faucet, but in fact none is open, it is likely that there will be a water leak on your pipe or the City's. Or if you notice a significant water leak on the street or on your property, call Public Works immediately at (418) 665-3747 # 5220. Your call could help the City limit the damage and start necessary repairs more efficiently.
First call a certified plumber. He will determine the source of the problem and tell you if you need to call the City.
You must first contact a certified plumber who will determine if the problem is domestic or municipal. In the latter case, call the City.
Before excavating, check that there are no pipes or cables buried where you want to excavate.
Parking Prohibited on the Streets during the Winter Season:
It is forbidden to park on the streets of the city between November and March to facilitate snow removal during this period.
You can report an urgent water and sewer problem to the City at any time by calling 418-665-3747 # 5220. Outside of business hours, follow the instructions provided by the telephone messaging service to reach the service.